Contact

Due to the impact of Tropical Storm Alfred, we may take longer than usual to respond to your enquiry. We will be prioritising urgent issues that affect vulnerable residents and will respond to other matters as soon as possible.

For general property damage support: Email our team for guidance and support on [email protected]

For insurance claims support: submit all common property insurance claims via our insurance claim application form here

For urgent support, please refer to the below emergency contacts: 

• Life-Threatening Emergencies: Call 000 for Police, Fire, or Ambulance services.

• Urgent Storm & Flood Assistance: Contact the State Emergency Service (SES) at 132 500.
• Power Outages, Electrical Hazards, and Fallen Power Lines: Reach out to Energex at 13 62 62.

Thank you for your patience during this period as we endeavour to assist all the communities in our care.